On November 24, 2014, we made important changes to our Privacy Policy. By continuing to use Dream Lover, you agree to the new Privacy Policy posted here.

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Dream Lover

DREAM LOVER PRIVACY POLICY


Effective Date & Last Modified: May 24, 2018

I. INTRODUCTION


This Dream Lover Privacy Policy (“Privacy Policy”) explains the privacy practices of DLCO (“DLCO”, “we”, “us”, or “our”) for the Dream Lover website, the Dream Lover service, and any Dream Lover applications (including mobile applications) made available by DLCO (collectively, “Dream Lover”). We respect and safeguard the privacy rights of all Members, Models, Liaisons, and other visitors to Dream Lover (collectively “Users”).


This Privacy Policy outlines the personal information that we may collect about you when you use Dream Lover and how we may use and share that information. “Personal Information” means any information that personally identifies you.


By using Dream Lover you agree to the terms of this Privacy Policy, as amended from time to time. This Privacy Policy should be read along with the Dream Lover Terms of Service located at www.dreamlover.com/terms-of-service (the “Agreement”), which govern your use of Dream Lover in general. Unless otherwise defined in this Privacy Policy, capitalized terms shall have the meanings given to them in the Agreement.


This is an important legal agreement between you and DLCO. You signify your agreement to this Privacy Policy by using Dream Lover or providing your personal information to DLCO. If you do not agree with any term in this Privacy Policy, please do not provide DLCO with your personal information or use Dream Lover.


We reserve the right, at any time, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on Dream Lover and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on Dream Lover. Your continued use of Dream Lover after such posting indicates your agreement to same. We encourage you to review this Privacy Policy whenever you access Dream Lover to stay informed about our information practices and the choices available to you.


Users From Outside Of The United States


Dream Lover is hosted in the United States and is governed by United States law. Be aware that your Personal Information will be transferred to, stored, and processed in the United States where our servers are located and our central database is operated if you are using Dream Lover from outside the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using Dream Lover, you consent to your Personal Information being transferred to our facilities, and to the facilities of those third parties with whom we share it as described in this Privacy Policy, in the United States.


II. MANDATORY AGE


Membership, access to, and use of Dream Lover are expressly and strictly limited to adults at least 18 years of age who have reached the age of majority in their community.


III. OUR BASIS FOR PROCESSING YOUR PERSONAL INFORMATION


We will only process your personal information if we have a legal basis for doing so. Our legal bases are: processing necessary for the performance of a contract with you; processing to comply with our legal obligations; processing in pursuit of our legitimate interests; and/or processing to establish or defend a legal claim.


IV. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION


Under certain circumstances, you may have the following rights:


  • the right to ask us to provide you access to the Personal Information we hold about you;

  • the right to correct your Personal Information;

  • the right to request erasure or blocking of your Personal Information that is processed in breach of the law;

  • the right to object on legitimate grounds to how we process your Personal Information (in certain circumstances we may not be able to stop using your Personal Information, but we will tell you why in those circumstances); and

  • withdrawal of consent (use the unsubscribe option which is in all of our marketing emails to stop receiving marketing material from us).


To exercise such rights, or if you have any questions about how we collect, store and use your Personal Information, refer to Section XVI below.


V. INFORMATION WE COLLECT


1. Information Collected Automatically


When you use Dream Lover, we automatically collect and store information about your computer or mobile device and your activities. This information may include:


  • Your mobile device’s or computer’s geographic location while using Dream Lover

  • Your mobile device’s or computer’s IP address

  • Technical information about your computer or mobile device (such as type of device, web browser or operating system)

  • Your preferences and settings (time zone, language, privacy preferences, product preferences, etc.)

  • Your access times and dates for Dream Lover

  • Your page statistics

  • The URL of the last web page you visited before visiting Dream Lover

  • The buttons and controls you click (if any)

  • Any actions you take or events you trigger on Dream Lover

  • The link of any websites that referred you to Dream Lover


2. Personal Information Members Provide


If you register for a free member account, you are required to provide us with the following Personal Information:


  • Your email address

  • Your Dream Lover screen name


If you purchase a Dream Lover subscription and/or Coins, you are required to provide our transaction processor (the “Processing Agent”) with certain Personal Information, which may include:


  • Your first and last name

  • Your credit card number

  • Your credit card expiration date

  • Your credit card verification code

  • Your billing address

  • Your email address


We never receive or collect your credit card number, expiration date or verification code (“Credit Card Information”). Only the Processing Agent will have access to your Credit Card Information.


Because the Dream Lover Contact Service is only available to Users in certain countries, we may also request your country of residence to determine which Dream Lover services, if any, are available to you.


If you choose to contact a Model using the Contact Service or to book an Appointment, you are required to provide us with your phone number.


In addition, if you register for the DL Bookings service, in addition to Personal Information, we may collect any information that you communicate via the Dream Lover system or that you communicate to us and/or a Model by any form of communication, including e-mail or by submitting updates, comments, or any other Content to Dream Lover. Please also be advised by participating in DL Bookings you consent to, and may receive private email communications from Models.


If you register for Dream Lover support, you are required to provide us with the following personal information:


  • Your first and last name

  • Your email address


On your Account Settings page, you may choose to provide us with the following additional Personal Information:


  • Your first and last name

  • Your screen name

  • Your Skype Name

  • Your phone number

  • Your time zone

  • Your country of residence

  • Your date of birth

  • Your gender


In addition to Personal Information, we may collect any information that you communicate via the Dream Lover system or that you communicate to us by e-mail or by completing online forms or surveys. Please note, however, that we do not record or store any telephone call conversations between you and a Model on Dream Lover, and cannot and do not view or record any Sessions. But be advised that any information you disclose via a telephone call or other communication with a Model, including outgoing voicemail messages, may be disclosed to the Model or by the Model.


3. Personal Information Models Provide


If you register to become a Model, you are required to provide us with the following Personal Information:


  • Your Dream Lover profile name

  • Your email address

  • Your full legal name

  • Your date of birth

  • Your legal physical address

  • Your country of residence

  • Your mobile number

  • Your profile photograph(s)

  • A short biography

  • Your gender

  • Your Instagram handle

  • A completed Form W-9, including your tax identification number (TIN)

  • Your social security number (SSN) or employment identification number (EIN)

  • At least one government-issued photo identification (“Photo ID”)

  • A close-up picture of you holding the Photo ID next to your face.


If you select to receive payment for your services via direct deposit, you are required to provide us with your bank account information, including your bank’s name, your account number, and your routing number.


In addition to Personal Information, we may collect any information that you communicate via the Dream Lover system or that you communicate to us by e-mail or by submitting updates, comments, or any other Content to Dream Lover. Please also be advised that any information you disclose via a telephone call with a Member, including outgoing voicemail messages, may be disclosed to the Member.


4. Personal Information Liaisons Provide


If you register to become a Liaison, you are required to provide us with the following Personal Information:


  • Your Dream Lover screen name

  • Your email address

  • Your full legal name

  • Your legal physical address

  • Your country of residence

  • Your telephone number

  • Your date of birth

  • A completed Form W-9, including your tax identification number (TIN)

  • Your social security number (SSN) or employment identification number (EIN)

  • Two forms of identification, including at least one government-issued photo identification (e.g., driver’s license or passport)


If you select to receive payment for your services via direct deposit, you are required to provide us with your bank account information, including your bank’s name, your account number, and your routing number.


In addition to Personal Information, we may collect any information you communicate to us by e-mail.


5. Cookies, pixels and similar technologies


Cookies are text strings placed on your computer or mobile device that uniquely identify your browser or device. Pixels (also known as web beacons, website tags, or tracking scripts) are small blocks of code that are placed on webpages and are typically used in combination with cookies to help website operators understand how users interact with their websites. For example, when you visit Dream Lover, we may use cookies, pixels and/or similar technologies to collect information about how you use Dream Lover. Specifically, we may use this information:


  • To enable us to provide features to you

  • To customize your experience on Dream Lover

  • To deliver ads to you on and off Dream Lover via email or text message

  • To understand and improve our advertising measures

  • To help measure traffic to different parts of Dream Lover

  • To improve the content, quality and efficiency of Dream Lover

  • To prevent malicious activity


When you visit Dream Lover, third parties may also use cookies, pixels and/or similar technologies to collect or receive information about how you use Dream Lover in order to measure your Dream Lover activity, determine the effectiveness of Dream Lover ads on their own websites, and provide you customized ads when you visit their websites. Some of these third parties, including Facebook, Twitter, and Google, allow you to opt-out of their collection and use of your information for ad targeting via their own websites and/or via www.aboutads.info.choices. Most browsers allow a user to disable cookies. While allowing cookies is not a requirement for use of Dream Lover, if you elect to disable cookies, some of the Dream Lover features will not function properly as Dream Lover was not designed to operate without cookies.


6. Analytics Information


We use third-party analytics tools to collect information about how Users use Dream Lover. These tools collect information, such as the type of computer, mobile device, and web browser you used to access Dream Lover, the time your current Dream Lover visit occurred, if you have visited Dream Lover before, and the website that referred you to Dream Lover. The tools do not collect Personal Information. Instead, they report Site trends to us without identifying individual visitors.


7. California Do Not Track Notice


At this time, Dream Lover does not respond to Do Not Track browser settings. Do Not Track is a preference you can set in your browser to let the websites you visit know that you do not want them to collect certain information about your online activities over time and across third party websites or online services.


For more details about Do Not Track, visit this Do Not Track webpage.


VI. HOW THE PROCESSING AGENT USES MEMBERS’ CREDIT CARD INFORMATION


The Processing Agent uses your Credit Card Information to process any credit card payments you make to procure Coins for your Dream Lover account. The Processing Agent may also use any Personal Information you provide to it in accordance with its own Privacy Policy, which will be available to you at the time of purchase.


VII. HOW WE USE YOUR INFORMATION


1. Information Collected Automatically


We may use information automatically collected from Users:


  • To test, monitor, and improve features on Dream Lover and the overall effectiveness of Dream Lover

  • To develop new services, products, and features

  • To deliver, understand and improve our advertising

  • To provide certain information and features available on Dream Lover

  • To monitor and analyze metrics such as the total number of Dream Lover visitors, traffic on Dream Lover, and demographic information

  • To diagnose or fix technology problems

  • To prevent malicious activity


2. Personal Information Members Provide


We may use the information we collect or receive from our Members:


  • To send you a Dream Lover account confirmation email

  • To identify you when you sign-in to your account

  • To provide certain information and features available on Dream Lover

  • To deliver ads to you on and off Dream Lover via email and text message

  • To understand and improve our advertising measures

  • To contact you

  • To respond to any of your inquiries regarding Dream Lover

  • To administer your account with us

  • To verify your age and identity

  • To email you notifications about activity on your account (such as when you add a contact or are added as a contact)

  • To email you newsletters, surveys, special offers, and other promotional materials. You may remove yourself from these emails by clicking on the “Unsubscribe” link provided in the footer of such emails.


Members may be contacted via email or electronic message through their Dream Lover account by us and/or Models with invitations to participate in a Session.


3. Personal Information Models Provide


We may use the information we collect or receive from Models:


  • To identify you when you sign-in to your account

  • To create your public profile page

  • To create the URL for your public profile page

  • To provide certain information and features available on Dream Lover

  • To deliver ads to you on and off Dream Lover

  • To understand and improve our advertising measures

  • To contact you

  • To administer your account with us

  • To facilitate the services you provide to Members

  • To verify your age and identity

  • To comply with any and all tax authorities and regulations

  • To remit any payments due and payable to you for the services you performed on and/or through Dream Lover

  • To email you updates and notifications (such as when a Member adds you as a contact).


4. Personal Information Liaisons Provide


We may use the information we collect or receive from Models:

  • To identify you when you sign-in to your account

  • To provide certain information and features available on Dream Lover

  • To deliver ads to you on and off Dream Lover

  • To understand and improve our advertising measures

  • To contact you

  • To administer your account with us

  • To verify your age and identity

  • To comply with any and all tax authorities and regulations

  • To remit any payments due and payable to you for your referral services

  • To email you updates and notifications about your account


VIII. SHARING OF YOUR INFORMATION


We may share your Personal Information and other information we collect with third parties for the various reasons discussed below.


1. Dream Lover Models


When you purchase a Model’s contact information using the Contact Service, we share with that Model your first and last name (only if you voluntarily provided it on your Account Settings page), your Dream Lover screen name, the amount of coins you have in your account, and the amount of coins you have spent to communicate with that Model.


Please note that we do not have access to your Credit Card Information and therefore we will never share your Credit Card Information with Models, any other Users, or any third party. Only the Processing Agent collects and has access to your Credit Card Information.


When you schedule an Appointment for a Session using the DL Bookings service, we share with that Model your first and last name (only if you voluntarily provided it on your Account Settings page), your Dream Lover screen name, the amount of coins you have in your account, and the amount of coins you have spent to communicate with that Model. The Model is subsequently able to send private emails using information linked to your Dream Lover screen name.


3. Vendors


We may share certain types of information we collect with vendors who provide services to help us with our business activities such as providing phone service, sending you Dream Lover mailers, surveys, and other promotional materials, processing your payments and offering customer support. These vendors are authorized to use your Personal Information only as necessary to provide these services to you and are obligated to keep your information confidential.


4. Analytics Companies


We allow Google Analytics, KISSmetrics, and other analytics companies to use tracking technologies to collect information about our Users’ computers or mobile devices and their online activities. These analytics companies analyze this information to help us understand how Dream Lover is being used.


5. Aggregated Information


We may disclose aggregated information about our Users, such as the total number of our Users and their overall demographics. No Users will be personally identifiable from this aggregated information.


6. Legal Matters


We may also disclose Personal Information and/or IP addresses to a third party if we believe in good faith that the law or legal process requires it, or to protect our rights or property or the rights or property of others.


7. Business Transition


In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your personal information as set forth in this Privacy Policy.


8. Your California Privacy Rights


California Civil Code Section 1798.83 permits users that are California residents to request certain information regarding our disclosure of Personal Information to third parties for such third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, contact us by email at support@dreamlover.com.


IX. INFORMATION STORAGE


We maintain any information collected from our Users electronically or in hard copy format. All correspondence we receive from you, whether by e-mail, regular mail, or otherwise may be kept for as long as the correspondence is needed. We do not receive, collect, or store any of your Credit Card Information.


X. USER PRECAUTIONS BEFORE SHARING INFORMATION


Please exercise caution before disclosing your Personal Information on any publicly accessible portion of Dream Lover, and to Models through the Contact Service or using the DL Bookings service.


The security of your Personal Information is important to us. We follow generally accepted standards to protect Personal Information submitted to us, both during transmission and once we receive it. Although we have endeavored to make our servers secure and reliable, the confidentiality of any communication or material transmitted to or from us cannot be guaranteed. We urge you to exercise caution when conveying Personal Information over the Internet. For example, if you send us e-mail, you should know that e-mail is not necessarily secure against interception.


When disclosing any Personal Information, you should be aware that it is potentially accessible to the public and, consequently, may be collected and used by others without your consent. You should consider carefully if you want to submit sensitive information that you would not want disclosed to the public.


You use the Internet and Dream Lover solely at your own risk. You agree that we have no responsibility or liability for the security of Personal Information transmitted via Dream Lover, e-mail, the Internet in general, or through any other medium. Additionally, we do not and cannot record Sessions or content streamed via the DL Bookings service, however you should be aware of the danger of streaming your image online, and the potential for others to record, capture or otherwise appropriate your image. We prohibit recording of any Dream Lover content, and expressly disclaims any responsibility for conduct of other Users, Models, Liaisons, and/or Third Parties.


XI. USER CHOICE REGARDING COLLECTION OF PERSONAL INFORMATION


You may choose not to provide Personal Information to us. In such an event, you can still access Dream Lover; however, you will not be able to access and use the Dream Lover features that require your Personal Information.


XII. ATTENTION PARENTS


Membership, access to, and use of Dream Lover are expressly and strictly limited to adults at least 18 years of age who have reached the age of majority in their community. No one under age 18 is allowed to use Dream Lover in any manner.


We will not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such a person to register for a Dream Lover account. In the event that we learn that we have collected Personal Information from a person under the age of 18, we will delete that information as quickly as possible. If you have any concerns about Dream Lover, wish to find out if your child has a Dream Lover account, or wish to cancel your child’s account, please contact us at privacy@dreamlover.com


XIII. LOST OR STOLEN INFORMATION


You must promptly notify us if your credit card, Dream Lover username, and/or Dream Lover password is lost, stolen, or used without your permission by emailing support@dreamlover.com.


XIV. OTHER WEBSITES


Dream Lover may contain links that redirect you to other websites, including other Company websites. Please be aware that other websites, including other Company websites, may have their own separate privacy policies that differ materially from this Privacy Policy. We have no control over and no liability for any third party websites, materials, or for the privacy practices of any such third party website. You should direct any concerns regarding any external link to the third party website’s administrator or webmaster.


We encourage you to be aware when you leave Dream Lover and to read the privacy statements of each and every website that collects personal information about you. This Privacy Policy applies solely to information collected by Dream Lover.


XV. MODIFYING ACCOUNT INFORMATION OR DELETING YOUR ACCOUNT


If your Personal Information changes, you may correct, update, or change the information either through your account settings or by emailing support@dreamlover.com.


If you would like to delete your Dream Lover account, you may do so by emailing an account deletion request to support@dreamlover.com from the email address you use to sign into your Dream Lover account. Please be advised that deleting your Dream Lover account may not fully remove the personal information you have posted on or through Dream Lover from Dream Lover or our User database.


XVI. PRIVACY CONTACT


If you have any questions about this Privacy Policy or about our information-collection practices, or if you wish to remove any of your Personal Information from our database, please contact us at: privacy@dreamlover.com. If you contact us, we may use the information you provide in the ways we have described in this Privacy Policy. If you are a European data subject, you may lodge a complaint with the relevant supervisory authority at any time.